Ionic not syncing properly

[SunsetRunner]

My Ionic and my finances, is not syncing properly or at all. It'll sync to the point of getting my steps, heart beat, etc, but won't sync or connect to apps downloaded. 

When I go to Fitbit app and open my apps (like my Med ID APP) it'll tell me that my Ionic is not connected. Then I'll go back to the sync page and it's saying I'm synced. Then I go back to app page, and it's saying I'm not synced. Then I go back to sync page and it's showing no syncing. It's a continual back and forth thing.

I've uninstalled Fitbit and reinstalled. I've uninstalled apps and reinstalled. I rebooted my Ionic. I've restarted my phone. I've followed app designers recommendations to get their apps working. All recommendations to try this, try that have been done. No success. Our internet (WiFi) connections have been checked. No problems.

Same issue with my fiance and he has a different phone, but is android like me, and I have the LG Stylo 4 and he has Stylo 3. We noticed issues starting up around two Fitbit/Ionic upgrades ago.

It's getting very frustrating. 

[SilviaFitbit]

@SunsetRunner Welcome to the Community. Thanks for letting me know that you and your fiance are experiencing issues with your Ionic. 

I appreciate the troubleshooting you've tried and for sharing the phones you're using. Sorry to hear that you're experiencing this. 

Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements. 

As a side note, you may want to try the tips mentioned in this article: How do I set up and troubleshoot apps on my Fitbit device? 

I'll be around if you have any additional questions. 

[SunsetRunner]

That's sad, as both our phones used to be compatible till recent Fitbit upgrades. And as I tried seeing if the issue could be fixed on my tablet, and wasn't, your answer explains why. While, we can still "use" our Fitbits, we can no longer use any of the apps we had set up on our Fitbits, which truly makes our Fitbits nothing more than generic watches. 

We got Fitbits for a reason, and the loss of a the Medical App I specifically used, is heartbreaking. My phone is not so old that upgrades for Fitbit should have excluded it. Maybe on my fiance's, but not mine. All money spent on Ionic, plus apps, was just a waste. I feel sorry for all the developers of apps, who are at a complete loss to why so many of their customers are having issues. Here they are advising everyone to try different steps to fix the issue, never truly understanding why the issue will never be fixed for many. 

[SilviaFitbit]

@SunsetRunner Thanks for getting back. I appreciate your feedback and comments regarding the compatibility of Ionic with mobile devices. 

Fitbit is always testing new devices and adding them to the list. I'm sorry to hear that you're unable to use your Fitbit Ionic. Please try the following troubleshooting: 

- On the phone, go to Settings> Bluetooth, and remove all connections that exist with the tracker. (Forgot, ignore or unpair the device depending on the version of the operating system of the cell phone)
- Turn off the bluetooth and restart your phone. (switch off and on again).

When the phone is on again, turn on the Bluetooth again, but DO NOT try to connect to the tracker from here.Go to the app. From here, try to set up the tracker as a new device.

Also, you could try syncing your watch using a computer that has Bluetooth with Windows 10 app. Check the instructions in this article: Why won't my Fitbit device sync? 

I'll be around if you have any additional questions. 

[SunsetRunner]

I've already done ALL the steps to fix any and all issues. Several times. Even app developers of apps I downloaded tried helping, to no avail. Sadly, Fitbit neglected to inform private app developers of why their apps are not working on so many people's watches and phones. And they certainly neglected to inform its users.

My phone was working and compatible up till a few months ago. It's a new phone that should NEVER have been taken off compatibility in the first place. And now to wait to see if it gets added back on? On a phone, that's barely a year old, on the market? I don't have the time or patience, or the money to throw around, to wait to see if it gets back on to the compatibility list again. That's just bad business. Fitbit has lost 2 customers. Thank God we didn't get my Dad one for Christmas,  because he doesn't have a "compatible" phone either. 

[SilviaFitbit]

@SunsetRunner Thanks for getting back. 

Sorry to hear that you're experiencing this. Hope you could give Fitbit another opportunity in the future. 

I'll be around if you have any additional questions.