Ionic not syncing since update to 72.1.9

[blaporte84]

I can not get my ionic to sync since this last update. I am a nurse and rely on my watch for everything at work and really need it to be accurate. Right now my time is off and it's unacceptable. It will not sync and I'm about to switch to Samsung 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @blaporte84.

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your efforts. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

See you around.

[LUIS05]

I have the same problem. Did you get any solution?

[LiliyaFitbit]

Welcome to the Fitbit Community, @LUIS05.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our troubleshooting tips at Why won't my Fitbit device sync?

Have a nice day.

[blaporte84]

Well not really they offered me a $35 off coupon for a new fitbit...I
bought a samsung watch 3 instead.

[LiliyaFitbit]

Thank you for the update, @blaporte84.

I respect your decision and hope you could give Fitbit another opportunity in the future. 

See you around.

[RogerF]

My stopped syncing at 3:18 today, while the watch battery was recharging...

[RogerF]

I got mine corrected ... went to settings, and pressed Shutdown,.. now it is synching!

[LiliyaFitbit]

It’s good to see you in the community, @RogerF.

Thank you for joining the thread and sharing what you did as it may help other members in the same situation. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and create new topics.

See you around.

[blaporte84]

The update screwed up alot of the Ionic watches. I reached out for help and
they told me my warranty was void and they would give me $35 off my next
watch.... this is my second ionic watch in a year and 4th fitbit in 4
years. All.stopped working after updates. Idk why they can't fix this. My
fix was to switch to a samsung watch 3 and I LOVE IT! Sorry about your
watch but they don't see a fix so maybe it's time for a change!

[LiliyaFitbit]

Thank you for your reply, @blaporte84.

Thank you for sharing your feedback and experience, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding. 

See you around.

[blaporte84]

I understand and the fitbit team did everything in their power they were
great... their is just no fixing the ongoing problems with updates ruining
watches.

[RogerF]

Huh....
No updates for ruining watches? What does Google say????
Sent from my iPhone