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Ionic stopped working

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‎03-26-2021 05:10 - last edited on ‎03-26-2021 19:54 by

‎03-26-2021 05:10 - last edited on ‎03-26-2021 19:54 by

My fitbit ionic is not working 

I charged it up and then noticed the screen had a white vertical line down the middle of the screen. And when touched any buttons the screen would roll. 

I have rechached but cannot now turn on.

I've had the watch just over 2 years 

 

 

Moderator edit: subject for clarity 

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‎03-26-2021 19:54 - last edited on ‎09-15-2024 09:14 by Fitbit Moderator

‎03-26-2021 19:54 - last edited on ‎09-15-2024 09:14 by Fitbit Moderator

It’s good to see you in the community, @DaveAV.

Thanks for the details shared in your post. I appreciate your efforts and recommend following the complete troubleshooting instructions including a restart at Why isn't my Fitbit device's battery charging? 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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