help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic losing steps

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2021 19:19 - last edited on ‎03-28-2021 19:16 by

‎03-26-2021 19:19 - last edited on ‎03-28-2021 19:16 by

Hi, I had 8000 steps after grocery shopping this morning.

In the afternoon, I did some gardening...about 2 hours into gardening, I looked at my fitbit and only had 165 steps!

 

This is the 3rd time this has happened.

I rebooted phone, and fitbit, and added steps back on manually.

 

Any suggestions?

Thanks, Linda

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-26-2021 20:01

‎03-26-2021 20:01

Try pressing the button on the left and the lover right at the same time and hold for several seconds. It might start it again. I had to remove from Bluetooth and reinstall after doing that step. Maybe you  can skip the remove and reconnect.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-26-2021 20:01

‎03-26-2021 20:01

Try pressing the button on the left and the lover right at the same time and hold for several seconds. It might start it again. I had to remove from Bluetooth and reinstall after doing that step. Maybe you  can skip the remove and reconnect.

Best Answer
0 Votes

‎03-26-2021 21:18

In response to Amorrisj

‎03-26-2021 21:18

Thanks, I will try that!

Best Answer