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Ionic not syncing with Samsung Galaxy 9

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‎08-15-2019 04:55 - last edited on ‎08-16-2019 07:20 by Fitbit Moderator

‎08-15-2019 04:55 - last edited on ‎08-16-2019 07:20 by Fitbit Moderator

Hi my icon fit bit won't sync with my phone (Samsung Galaxy 9) and hasn't since the 29th April this year. I've tried all your suggestions but unfortunately it won't sync. Any suggestions would be greatly appreciated regards

Mandy

 

Moderator edit: Updated subject for clarity 

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‎08-16-2019 07:23

‎08-16-2019 07:23

A warm welcome to the Community @Mandtrev01. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to confirm that you've tried this syncing troubleshooting and if you unpair it from your account, you will need to perform the set up procedure. 

 

Let me know how it goes. I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-16-2019 10:09

In response to SilviaFitbit

‎08-16-2019 10:09

Hi I've already tried that also
Mandy
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‎08-20-2019 10:34

In response to Mandtrev01

‎08-20-2019 10:34

Thank you for the troubleshooting tried @Mandtrev01. Sorry for the delayed reply. 

 

I've shared your post with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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