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Ionic not syncing with Samsung S9

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‎10-03-2020 18:49 - last edited on ‎10-04-2020 15:15 by Fitbit Moderator

‎10-03-2020 18:49 - last edited on ‎10-04-2020 15:15 by Fitbit Moderator

Tried turning phone and watch off and on no help

 

Moderator Edit: Clarified subject

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‎10-04-2020 15:14

‎10-04-2020 15:14

Hello @Larrym9362, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung S9 that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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