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Ionic not syncing

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‎11-01-2018 15:17 - last edited on ‎11-03-2018 07:02 by Fitbit Moderator

‎11-01-2018 15:17 - last edited on ‎11-03-2018 07:02 by Fitbit Moderator

Won’t sync, MobileTrack won’t sync, charges half the time, it is junk!  Had the watch for a month and had to call because it wouldn’t charge, asked for a refund, they sent me another charging cord, same issue.  Won’t provide a full refund and I screen captured 8 pages of discussion with their online support.  Asked why it shows me riding a bike, I don’t even own a bike!  Asked why MobileTrack isn’t working so it can sync with my phone since my watch had 0 charge till they sent me another worthless cord.  They said they were having issues with MobileTrack. It is a bait and switch operation.  The lure you to upgrade, sell you junk, won’t provide a refund, not a trustworthy company. Stay away.  Spend the extra hundred on the Apple Watch!

 

Moderator edit: Updated subject for clarity 

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‎11-03-2018 07:14

‎11-03-2018 07:14

Welcome to the Community @Garry1220! I appreciate the time that you took to share your experience with Fitbit Ionic. Sorry to hear that you had some inconveniences with it. 

 

Our Customer Support team is always trying to look for solutions and their replies are based on the Fitbit Warranty. Your feedback is really useful as it helps Fitbit to continue improving its trackers and services that are being provided. If you would like to continue the communication with our Support team, you just need to reply to the case that you already have and they can further assist you. 

 

I'll be around if there's anything else I can assist you with. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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