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Ionic not syncing

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‎06-12-2019 13:35

‎06-12-2019 13:35

Ionic has stopped syncing in the last few days. States it is syncing but isnt. Not tracking exercise or sleep 

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‎06-13-2019 18:29

‎06-13-2019 18:29

Welcome to the Fitbit Community @ginnybug81. Sorry for the delayed response.

 

I'm sorry to hear that your Fitbit Ionic stopped syncing, tracking your exercise nor your sleep. I would recommend, following our troubleshooting steps to resolve syncing issues. In addition, you can set up your watch as a replacement device by following these steps:

 

  1. From the Fitbit app dashboard, tap or click the Account icon User-added image
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

There are some factors that can affect sleep stages. For more information, please check out this article.

 

If this doesn't help, please let me know if your Ionic shows your registered data on its display.

 

Feel free to contact us at any time.

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