Ionic not syncing

[AndySchober]

My IONIC is not synching. Last time was 5:25 last night.  Does anyone have any fixes.  WIFI and bluetoothe is on

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @AndySchober.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[AndySchober]

Hi Edson,

They did with no luck. Not only does my IONIC not synch but the device is not tracking my sleep.

Might it be that I have to clean the back of it with rubbing alcohol.

The last time it synched was Tues night.

Andy

[EdsonFitbit]

Thanks for your response, @AndySchober.

If after following the troubleshooting steps provided by Customer Support you continue having difficulties with your Fitbit Ionic, please let them know in order to get further assistance.

Have a nice day.

[AndySchober]

Edson,

I cleaned the back of my IONIC, still no sync.  Some of my steps and miles are synching to my phone.  Floors not synching.  Sleep data not being measured by the IONIC.  I initially worked via chat with support

Andy

[DRL1325]

I actually just started having this issue myself.  I never ran into this before and i always sync in the morning to check my sleep and testerdays numbers.  It has been two mornings now that it hasn’t worked.  I was able to sync once today after about 20 attempts

[AndySchober]

Mine actually started synching again today after 3 days. Wonder what the issue is?

[EdsonFitbit]

Welcome to the Fitbit Community, @DRL1325.

Thanks for the update, @AndySchober.

@DRL1325 @AndySchober To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Fitbit Ionic as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

See you around.

[AndySchober]

Edson, my Fitbit stared synching on its own after 3 days

[EdsonFitbit]

Thanks for the update, @AndySchober.

I'm glad to hear that your syncing issue was resolved.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.

[AndySchober]

Thank you Edson