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Ionic not syncing

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‎10-30-2017 13:11

‎10-30-2017 13:11

Hi.  Know I am one of many posters on this subject and I have read the others and done all the suggested fixes. Removing app. Deleting device. Resetting device. Bluetooth on and Bluetooth off. All day sync off and so on......I even paired with an iPhone instead of my normal Samsung to try that . Same problem

its symcing the steps, distance, calls and floors with my phone but nothing else. So no sleep or exercise or hourly movement or seven day steps. It also shows the Ionic battery as empty even though it's one hundred percent charged. It shows as having synced last yesterday, but as I say it's showing steps, so it is talking to the phone a bit.....

as j said, tried all the normal steps. Any suggestions before I send for replacement?

thanks

Tim

 

Using Samsung Galaxy 7, also tried IPhone 5s

App Fitbit version 2.60.1

version 2725.16.7

model fb503

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‎10-30-2017 13:29

‎10-30-2017 13:29

You didn't mention factory reset and try all over again. If that doesn't work then it may be defective. I have iphone 5s and works so far.

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‎10-30-2017 14:23

In response to Venkats

‎10-30-2017 14:23

Yup. Tried that too. Annoying as it's been working fine for about 2 weeks. So something has changed.

 

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‎11-15-2017 05:50

In response to Timsync

‎11-15-2017 05:50

Same here did you manage to fix it? 

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‎11-15-2017 06:29

In response to KarelVerbanck

‎11-15-2017 06:29

Nope. Sent it back for a refund in the end......


Sent from my Samsung Galaxy smartphone.
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