Ionic not syncing

[dstoever]

Received the Ionic yesterday. What a nightmare! It has taken me numerous tries to get it to synch up. It has been synching for the entire night and still says 10% progress! Should have gone with the Apple Watch 😞

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @dstoever! I'm sorry to hear that you've been having inconveniences syncing your Fitbit Ionic. Keep in mind that syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported iPhone or iPad.
• The software on your iPhone or iPad is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone or iPad is on. To check, tap Settings > Bluetooth.
• Your iPhone or iPad isn't managing other Bluetooth connections.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone or iPad. 
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. 

Also, I was wondering if you've made sure that your new Fitbit Ionic is already on the last firmware version? Old version might cause syncing issues like this one. The firmware should be on 27.31.1.29 , click here for steps on how to update your tracker.

Give this a shot and let me know how it goes! 

[dstoever]

Thank you for the suggestions. I did everything on the list.. I was actually very optimistic, as my phone was ready for a software update. Updated, then followed all of the instructions on your lists and I am still now at the same point "updating". This is such a disappointment. I actually got this through American Express bonus points reward program and there were a variety of options but the Ionic had everything I was looking for without being excessive (did not feel as though I needed all of the features of an Apple Watch). Sadly, I also redeemed points for the earbuds (that you recommend for the Ionic - which will be arriving soon). Unfortunately, I have no recourse either as I do not know how I could return this. Very disappointing!

[MarreFitbit]

Thanks so much for trying the steps I suggested @dstoever! Since this sounds a bit more serious, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.  Don't lose the hope my friend, you're in good hands!