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Ionic not syncing

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‎05-07-2018 04:37

‎05-07-2018 04:37

Just got my ionic a few days ago. Can’t get it to sync to challenges and sleep patterns won’t show up. And often says can’t connect. I have uninstalled and reinstalled app and device, made sure Bluetooth is connected, WiFi is connected and still nothing. I finally charged it and then it synced. Is there a way to sync without connecting to a charger.  Do you have to connect to charger for it to sync? Hope not, that’s a pain. 

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‎05-07-2018 07:23

‎05-07-2018 07:23

Connecting to a charger seems to help, but should not be necessary. I switch back and forth between the Ionic and Blaze and always put both on the charger before I switch to help the sync. What are you trying to sync it with?

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‎05-07-2018 08:20

In response to SunsetRunner

‎05-07-2018 08:20

iPhone 7. They don’t seem to talk well together.

Sent from my iPhone
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