Ionic not syncing

[JillAG]

Tried everything to get it to sync. This is the thrid time since I received my In ic. The first time was less than a week after I got it and it took over a month to fix it. About a week later same thing, but got it working in a couple of days. This time nothing is working. So frustrated.

[SunsetRunner]

By chance do you have any other trackers on your account now? If so, remove the others.

[JillAG]

Sent from Yahoo Mail on Android

[Julia_G]

Hi, @JillAG, occasional sync issues are pretty common -- I am not sure why, but they usually resolve themselves after a few days.  I know it can be frustrating, but as long as you are able to sync at least once a week ir so, you should not lose any data.

I personally have not had the problem with multiple trackers, but as @SunsetRunner has mentioned, some people have reported that the Ionic likes to be the only kid on the block.  If you do have other Fitbit trackers on your account it might be worth removing them temporarily to see if that solves your sync problem (but also feel free to add them back in again and see if your problem recurs -- because multiple tracker support really should work...)

I have to say that for me, the quickest solution for sync issues is usually a restart.  Yu may have to repeat this two or three times, as a single restart does not always work.

If that doesn't get you going, toggling Bluetooth OFF on your phone, waiting a moment, and then turning it back ON again can help.

You could also try turning the phone off completely, and then restarting.

In each case -- restarting your Fitbit, restarting your Bluetooth, restarting your phone, you should try to force a sync immediately after.

If none of those steps help, you could try setting up your Ionic as a replacement device.  Don't worry, you will not lose any data that way but please DO NOT remove your Ionic from your account first as that can create extra problems.  If the procedure to set up as a replacement is succesful, then it will automatically remove and replace itself.  If it is unsuccessful, then at least your Fitbit is still attached to your account.  Removing it can sometimes make it very difficult to re-add, so that's always a bad idea!