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Ionic not syncing

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‎11-28-2018 14:21

‎11-28-2018 14:21

The device is showing my steps etc, but has stopped syncing...I tried changing the clockface but the Ionic is not ‘seen’...☹️

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‎11-28-2018 21:46

‎11-28-2018 21:46

What phone are you using?

Try the suggestions in THIS Help Article on syncingnproblems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-02-2018 13:15 - last edited on ‎11-13-2025 04:03 by Fitbit Moderator

In response to NellyG

‎12-02-2018 13:15 - last edited on ‎11-13-2025 04:03 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with Ionic not syncing. Thanks for trying to change the clock face in order to sort this out.

Have you tried the steps shown on the article shared by @NellyG on her post above? That should certainly help you out with this.

Also, I went ahead and sent you a PM. Please keep an eye on your Community inbox for next steps.

Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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