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Ionic not syncing

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‎04-18-2019 06:01 - last edited on ‎04-19-2019 09:36 by Fitbit Moderator

‎04-18-2019 06:01 - last edited on ‎04-19-2019 09:36 by Fitbit Moderator

My Ionic will only sync after I reboot my phone.  I fixed it about a month ago by removing it from my account, deleting the app, clearing the bluetooth cache on my phone, rebooting the watching, installing the app, and setting everything up all over again.

 

It worked for a month.

 

Now I'm back to where I was and nothing I do will allow it to sync more than once after I reboot my phone.  This is getting beyond ridiculous

 

Anyone have any advice?

 

Moderator edit: Updated subject for clarity 

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‎04-19-2019 09:45 - edited ‎04-19-2019 09:46

‎04-19-2019 09:45 - edited ‎04-19-2019 09:46

It's great to see you around @mgeorgalas. I appreciate the details that you've mentioned and the troubleshooting that you follow to get your Ionic syncing. 

 

Sorry to hear about the inconveniences that you're having. I would like you to try once again the troubleshoot that's listed in this article: Why won't my Fitbit device sync?. 

 

Also, can you share the mobile device that you're using to sync your Ionic? 

 

I'll be around if you need further assistance. 

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