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Ionic not syncing

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‎07-10-2019 23:54 - last edited on ‎07-11-2019 13:01 by Fitbit Moderator

‎07-10-2019 23:54 - last edited on ‎07-11-2019 13:01 by Fitbit Moderator

Hi my ionic is failing to connect with my phone via Bluetooth and failing to sync - I’ve tried turning Bluetooth off and back on again and I’ve re-paired my watch to my phone but still nothing - anything else I can try?

 

Moderator edit: Updated subject for clarity 

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‎07-11-2019 13:00

‎07-11-2019 13:00

Welcome to the Community @Chelleb73. Thanks for the details mentioned and the troubleshooting tried.

 

I would like you to confirm that you've tried this syncing troubleshooting. I know there is some steps that you might already tried but I would like you to try the whole procedure together and check if you get it syncing again. 

 

Let me know how it goes. 

 

 

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