help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2019 12:39 - last edited on ‎08-10-2019 16:20 by Fitbit Moderator

‎08-09-2019 12:39 - last edited on ‎08-10-2019 16:20 by Fitbit Moderator

I have the ionic two days ago I noticed it had lost an hour, so I unpaired  then repaired ,deleted app and reinstalled.. it worked went to bed woke up and it had lost 2 hours did a factory reset now only got fitbit logo on screen nothing more... my phone can't find it with bluetooth search 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎08-10-2019 16:20

‎08-10-2019 16:20

It's great to see you around @Bluemax51. Thanks for the details mentioned and the troubleshooting performed. 

 

Since, you performed a factory reset your Ionic got unpaired from your account and now you will need to follow this set up procedure to pair your watch to your account again. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes