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Ionic died won’t turn on

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‎08-09-2019 12:56

‎08-09-2019 12:56

My ionic given to me this Christmas just died. I have tried doing a factory reset to no avail - the screen stays black and won’t  light up even while being on the charger. The notifications stopped working 1 month ago now this... other people are having the same issues, so it’s not just me. I loved my Ionic but if the problem isn’t addressed by Fitbit I don’t see me purchasing another to roll the dice and get one that lasts only 7 months... 

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‎08-10-2019 16:23

‎08-10-2019 16:23

Welcome to the Community @E_Shaw. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear about what you're experiencing with your Ionic. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

I'll be around if you need further assistance. 

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