Ionic not syncing

[Tweetie2]

After update yesterday- watch is 20 minutes off & will not sync. 

I have tried turning it off & on. Turning Bluetooth off & on. 

[SilviaFitbit]

Welcome to the Community @Tweetie2. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to make sure you've tried this syncing troubleshooting. 

Let me know how it goes. I'll be around if you need further assistance. 

[Tweetie2]

I have 😥

Sent from my iPhone

[judeep]

This is exactly my issue (except mine is 40 minutes slow) Tried all the troubleshooting. It has to be something to do with the new app. 

[Tweetie2]

Mine is now 55 minutes slow.
I even tried to delete the ionic from the app & start all over but now it is worse!
Glad to know someone else is having issues & it is not just me.



Sent from my iPhone

[judeep]

Oh no not just you. Just another rushed out fitbit update they will eventually accept is their fault. Don't hold your breath though 😏

[mayurmht]

Eventually my Fitbit ionic also stop sync after app update.

Did all the troubleshoting steps provided in help section.

My case# 31814555

I am using OnePlus 5 running on Android 9

[S-ionic]

Same issue. Ionic has not synched for three days and now time is off. Attempted multiple restarts on phone and ionic. Also lost app notifications several months ago. Settings are correct. Following thread, hoping for fix. 

[Comicbooknerd]

The time on mine still seems ok but it hadn't synced for three days.

I tried multiple restarts, uninstalled the app etc. After trying to sync for probably around an hour on and off this morning it actually synced while I was typing this message, hopefully it kicks in for other people here too, there is light at the end of the Fitbit update tunnel!

[SilviaFitbit]

Thank you for getting back @Tweetie2 I've shared your posts with our Support team, they will continue assisting you. 

Hey there @judeep, @mayurmht, @S-ionic and @Comicbooknerd. Thank you for getting back and for the troubleshooting tried. I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

[KrzyGal]

As of the Fitbit app update my ionic will not stay connected to my iPhone. It’s frustrating because I use the ionic for messages and calls rather than having my iPhone in my hand at all times but I cannot update my stats on the app given it will not connect. 

• Please tell mefitbit doesn’t take long resolving these issues. 
• Next time I’ll stick to my usual ways and not update the app through the app suggestion; I’ll wait until there is an actual update through the App Store. 
• Disappointed with the new app so far.... 
• I have also went through all the processes I’ve found online to correct the issue but it continues to happen. This final attempt is not working at all. 

[JaniceR]

Same. Since the update I'm losi g a few minutes every hour and have to charge my ionic daily because the battery seems to be draining faster. My Fitbit always worked with my Android and suddenly the only time it sync is when I charge it. 

I have tried every troubleshooting suggestion I can find, reboot watch, reboot phone, reboot Bluetooth,  delete watch from app, delete app from phone, clear the cache on app and phone, factory reset. Nothing has worked. Would really like a solution before I show up late for something. As of right now my watch is 95 minutes behind. Yes, my timezone is correct and was manually set. Grrrr.

[QueenBee1976]

After the update my time is off now, I'm getting messages and all my notifications on it but my time wont sync up, as the others I have tried turning phone off and on, even deleted Fitbit app and started all over, nothing is working and is very frustrating 

[judeep]

Thanks but they just tell us to do the things we've already done and then blame android. 

[mayurmht]

Do we have any update on this issue?