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Device not responding

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‎09-23-2019 10:40 - last edited on ‎09-23-2019 13:01 by Fitbit Moderator

‎09-23-2019 10:40 - last edited on ‎09-23-2019 13:01 by Fitbit Moderator

Fitbit Ionic. Purchased January 5th 2018

I was vacationing last week in Disneyland when my Ionic watch started to reboot over and over. before I got back to my hotel room it had died from loss of power. 

With power attached I was trying to do the reboot with the buttons or even the factory reset option with the buttons but nothing seem to work it would just reboot non stop. 

Put it away for the remainder of my trip. 5 days later I am home and now it will not even take a charge and is not responding to anything.

Any tips, I think its toast. 

Can I get it repair by a technician and is it even worth it. 

I feel that life span is lower then I would like and I might look into other brands. or is this the norm for modern wearable technology. 

 

Moderator edit: Subject for clarity 

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‎09-23-2019 13:01

‎09-23-2019 13:01

Hello @RyanTinney, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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