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‎09-22-2019 23:43 - last edited on ‎09-23-2019 13:14 by Fitbit Moderator

‎09-22-2019 23:43 - last edited on ‎09-23-2019 13:14 by Fitbit Moderator

Hard reset just puts it back into a mode where screen swiping won't work / only 1 screen for each button push then nothing happens.  Have done the full:

- Delete from account

- Unpair in bluetooth

- All buttons 15 secs min

- release left button when logo shows (also tried release right button)

Off topic: Last week it thought I did over 250k steps in a day and started awarded Olympian badges and everything - funny as it was sat on my desk the whole time.  Do Ionics dream? 😕

 

Moderator edit: Subject for clarity 

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‎09-23-2019 13:12

‎09-23-2019 13:12

Hello @nickjmosborn, welcome to the Community Forums!

 

I appreciate all the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them because your Ionic device is certainly not working as the way it was designed. That said, please keep an eye to your email associated with your Fitbit account because they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions.

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