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Ionic not syncing

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‎11-07-2019 14:44 - last edited on ‎11-08-2019 08:46 by Fitbit Moderator

‎11-07-2019 14:44 - last edited on ‎11-08-2019 08:46 by Fitbit Moderator

This is second time in last 2 months after a update that was rolled out that my ionic having sync issues. No suggested solutions work and i have to factory reset. It worked fine for 2 years just the last 2 months after new upgrade. Fitbit needs to fix it.

 

Moderator edit: Updated subject for clarity 

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‎11-08-2019 08:45

‎11-08-2019 08:45

@Ashionic It's great to see you around. I appreciate the details mentioned and the troubleshooting tried. 

 

Even when your Fitbit Ionic doesn't show on your Bluetooth settings, it should sync. I would you to try this syncing troubleshooting and continue checking if it syncs as expected. Also, please check that all day sync option is on. 

 

Keep me posted. 

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