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Ionic not syncing

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‎11-11-2019 12:34

‎11-11-2019 12:34

My Ionic isn't syncing with my iphone app today. It is telling me there is no internet connection. Any advice?

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‎11-12-2019 05:11 - last edited on ‎10-23-2024 10:42 by Fitbit Moderator

‎11-12-2019 05:11 - last edited on ‎10-23-2024 10:42 by Fitbit Moderator

@Janetlws It's great to see you on the Community. Thanks for the details mentioned. 

I would like you to confirm you've tried this syncing troubleshooting. If you're still experiencing syncing issues, please let me know the phone you're using.

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-12-2019 07:57

In response to SilviaFitbit

‎11-12-2019 07:57

Hi there. I did all the things they suggested and then live chatted with Fitbit support. I re-added my Ionic and replaced the one in my app and it’s working now.

Thanks for responding.

Sent from my iPhone
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‎11-13-2019 07:33 - last edited on ‎10-23-2024 10:41 by Fitbit Moderator

In response to Janetlws

‎11-13-2019 07:33 - last edited on ‎10-23-2024 10:41 by Fitbit Moderator

@Janetlws Thanks for getting back. I'm glad to hear that you contacted our Support team and re-added it and now it's working again 😀. 

Let me know if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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