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Ionic not syncing

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‎03-11-2020 09:20 - last edited on ‎03-12-2020 10:04 by Fitbit Moderator

‎03-11-2020 09:20 - last edited on ‎03-12-2020 10:04 by Fitbit Moderator

My ionic stopped syncing after the most recent fitbit app update on my iphone 8. I have repeated the standard steps ( bluetooth on/off, restart watch and phone, etc.. ) It appears that the watch can communicate to the phone since I see the HR data and the sync line goes farther than when it can't find the phone at all.

 

My impression is that the data upload/analysis to the fitbit servers is failing at the last step of the sync

 

Moderator edit: Updated subject for clarity

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‎03-12-2020 10:01 - last edited 3 hours ago by Fitbit Moderator

‎03-12-2020 10:01 - last edited 3 hours ago by Fitbit Moderator

@fred_the_dog Welcome to the Community. Thanks for taking the detailed information shared. 

I appreciate that you mentioned you're using an iPhone 8. I've shared your post with our Support team and they've mentioned you already had a case with them. Therefore, I've taken the liberty to reopen the case that you had with them and they will continue assisting you. 

I'll be around if you have any additional questions.

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