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Ionic not syncing

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‎06-04-2020 18:59 - last edited on ‎06-05-2020 17:55 by Fitbit Moderator

‎06-04-2020 18:59 - last edited on ‎06-05-2020 17:55 by Fitbit Moderator

My Ionic quit syncing about 4 weeks ago, will charge but won't sync or record data on my PC.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-04-2020 19:03

‎06-04-2020 19:03

Does anyone know of a fix?

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‎06-04-2020 20:53

In response to Hewlko1

‎06-04-2020 20:53

Have you tried syncing it to a phone to see if that works - to rule out an issue between the Ionic and your PC. I would also temporarily turn off BT on your PC whilst attempting a BT connection with a phone.

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‎06-05-2020 18:06 - last edited on ‎11-08-2024 13:13 by Fitbit Moderator

‎06-05-2020 18:06 - last edited on ‎11-08-2024 13:13 by Fitbit Moderator

@Hewlko1 A warm welcome to the Community. Thanks for the details mentioned. 

I would like you to try this syncing troubleshooting. If you're still experiencing difficulties, please let me know if you're syncing through the Windows 10 app or Fitbit Connect. 

@PaulMe Thanks for your input. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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