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Ionic not syncing

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‎08-27-2021 07:47 - last edited on ‎08-27-2021 10:13 by Fitbit Moderator

‎08-27-2021 07:47 - last edited on ‎08-27-2021 10:13 by Fitbit Moderator

My watch (Ionic) hasn't worked properly for nearly 2 weeks (since update).  It only syncs about once per day and the time keeps changing randomly.

 

I tried wiping it and re-installing but that took numerous days and numerous attempts.  Tried it on different phones, same issue.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-27-2021 10:28

‎08-27-2021 10:28

Welcome @Aisforandy  It's great to see you around.

 

I appreciate the detailed information provided and troubleshooting performed before visiting the forums.

 

I recommend you to try the other troubleshooting steps that you'll find on this help article to sync your watch and time.

 

By the way, I've moved your post to Ionic's forum to keep the Community organized.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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‎08-27-2021 11:55

In response to BraulioFitbit

‎08-27-2021 11:55

Thank you for that.  

The problem started on my Note 10.  I then got a Z Fold 3 last week and having exactly the same issues. 

I've tried unpairing Bluetooth, but it doesn't give me the option to pair again so I have to hard reset/wipe the watch and start again. 

 

It can then literally take hours. 

 

I've seen many others having the same issues since last update,  so I really don't think it's anything other than a problem with the update/software.

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