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Ionic not tracking heart rate during exercise

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‎08-02-2020 16:30 - last edited on ‎08-03-2020 21:00 by Fitbit Moderator

‎08-02-2020 16:30 - last edited on ‎08-03-2020 21:00 by Fitbit Moderator

Hart is erratic or not working at all while exercising. I had 240+ bpm the other day and now for the last couple of days - 0.

Sometimes work fine while I am just going about my business, but I turn on any work out - no reading.

 

Moderator Edit: Clarified subject

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‎08-03-2020 20:59

‎08-03-2020 20:59

Hi @Jipmin, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To troubleshoot the heart rate sensors of your Ionic, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

I'll be here if further assistance is needed.

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