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Charging issue with Ionic devices

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‎08-02-2020 14:21 - last edited on ‎08-03-2020 20:41 by Fitbit Moderator

‎08-02-2020 14:21 - last edited on ‎08-03-2020 20:41 by Fitbit Moderator

I purchased 2 ionic devices for my husband in 2018 and 2019 with same issue of battery not charging. New charging cable, reset, and after 3 days only only one watch started charging but it took another day to get to display screen.  Do we get any compensation for these devices working less than a year? Who do we report this to? Never had this issue with my charge 2 and it is 3 years old. 

 

Moderator Edit: Clarified subject

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‎08-03-2020 20:39

‎08-03-2020 20:39

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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