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Ionic not tracking heart rate

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‎08-19-2019 16:07

‎08-19-2019 16:07

My Ionic just suddenly stopped monitoring my heart rate 2 days ago. I have tried all the suggested fixes several times - restarting both the watch and the App, checking in Settings that heart rate is set to On and so on. There was a system update on 15 Aug and this problem started overnight on August 17. Other features such as step counting, exercise tracking and basic sleep (without details) are still working. Any ideas, or is this a hardware issue? The watch is 18 months old and still under warranty. 

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‎08-20-2019 06:50

‎08-20-2019 06:50

Welcome to the Community @EdaR. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team because you've tried the recommended troubleshooting. They will continue assisting you and providing you with options. 

 

Let me know how it goes.

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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