help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stuck on the start up screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2019 17:17

‎08-19-2019 17:17

I turned my Ionic off about 2 hours ago while mowing, I always do... It will not boot up, I have tried restarting it with no luck... It has been on the charger and no change... The heart rate monitors on the back are not lit up either... Any suggestions...

Best Answer
0 Votes
1 REPLY 1

‎08-20-2019 07:02

‎08-20-2019 07:02

A warm welcome to the Community @Nellrie. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to confirm you've tried restarting it by following these steps. Also, confirm you've fully charged it. If the heart rate isn't working then try the tips on this article: Why don't I see my heart rate on my Fitbit device?

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes