help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not tracking heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2020 09:37 - last edited on ‎11-23-2020 15:22 by Fitbit Moderator

‎11-20-2020 09:37 - last edited on ‎11-23-2020 15:22 by Fitbit Moderator

My Ionic shows "-"  on my heart beat and steps, but the time and date are normal.

I tried to restart and change clock face but it doesn't work.

The led at the bottom of the watch are still blinking.

I have no heart beat...am I dead?

I have no step count....am I... flowing? 😳😱

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

Best Answer
0 Votes
3 REPLIES 3

‎11-23-2020 15:21 - edited ‎11-23-2020 15:22

‎11-23-2020 15:21 - edited ‎11-23-2020 15:22

Hi @Kelvin_kin, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To further investigate, can you please let me know if the heart rate sensors of your device are still flashing? If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

Best Answer
0 Votes

‎11-24-2020 04:29

In response to RicardoFitbit

‎11-24-2020 04:29

Thanks.

Yes, it is still flashing.

Best Answer

‎11-24-2020 12:49

In response to Kelvin_kin

‎11-24-2020 12:49

You're welcome @Kelvin_kin, thanks for your reply.

 

To move forward with this and because the heart rate sensors of your Ionic are still flashing, can you please confirm if you tried the troubleshooting steps that were shared on my previous post? What was the outcome? Are you still experiencing difficulties with the heart rate tracking function of your device?

 

I'll be waiting for your reply. 

Best Answer
0 Votes