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Ionic not tracking pace accurately

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‎09-14-2021 15:04 - last edited on ‎09-15-2021 15:16 by Fitbit Moderator

‎09-14-2021 15:04 - last edited on ‎09-15-2021 15:16 by Fitbit Moderator

Similar issue. I jogged 1.66 miles today; Fitbit said it was at a 13'31" pace (I wish), but it showed (on the Energy screen) that I jogged for 27'15", which comes out to a 16'25" pace. What gives? Second, when I finished and the watch face showed "Good Job," it showed that I had run 21'20" for the 1.66 miles (again, I wish). This comes out to a 12'51" pace. Huh?????????????? Why are these numbers so screwed up?

 

Moderator Edit: Clarified subject

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‎09-15-2021 15:20

‎09-15-2021 15:20

@Beamish Hi there. Thanks for the detailed information shared. 

 

I see where your disappointment is coming from. I was able to see that some troubleshooting has been recommended here. If you're still experiencing difficulties after performing it, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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