Ionic not tracking sleep stages

[Sbreen118]

No matter how loose or tight I wear or it, or how many times I do a factory reset, it will not track sleep stages properly. What an absolute piece of garbage, can't even least two months before taking a crap.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Sbreen118 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the troubleshooting tried prior to posting. I see where you're coming from. 

I would like you to check the following scenarios where you might see your sleep pattern instead of sleep stages: 

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If after checking the above, you're still not seeing sleep stages, please tap or click on the sleep record that shows your sleep pattern and attach it to your next reply. 

Looking forward to hearing back from you. 

[Sbreen118]

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