Ionic not tracking sleep

[josekreif]

This is just terrible. It's not true in the slightest.

See image 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @josekreif. Sorry to hear that you're experiencing this. 

If your Ionic isn't tracking your sleep, please try the following tips: 

- Manually sync your Ionic 

- Restart your watch 

- Try sleeping with it in your non-dominant hand 

Also, please provide me with more details about what you're experiencing, reply to the following questions:

- Is it not showing you sleep stages or just sleep?

- Is it recording your whole night's sleep?

Keep me posted! 

[Giampi71]

Well, @SilviaFitbit I think the image posted by @josekreif is very clear. 

[josekreif]

- Manually sync your Ionic 

That would literally make no difference. Either the data is sync'd or it isn't. By my image, the data is sync'd.

- Try sleeping with it in your non-dominant hand 

As a right-handed person, the watch is already on the non-dominant  hand for logical reasons. (i.e Use the right hand to control the watch)

Also, please provide me with more details about what you're experiencing, reply to the following questions:
- Is it not showing you sleep stages or just sleep?
- Is it recording your whole night's sleep?

My image clearly shows details of what I am experiencing.

[SilviaFitbit]

Thanks for getting back @josekreif. I wasn't able to see the screenshot above but it's showing now. 

I would like you to confirm that you have the latest app version and double check if you're getting the same information in your online Dashboard. Has it showed the same information again?

Keep me posted.