Ionic not tracking sleep

[Dipesh1]

hi friends,

Not receiving any sleeping data, only hours are reflecting bifurcation is not updated

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Dipesh1 A warm welcome to the Community. Thanks for letting me know that you're not receiving sleep data. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know the outcome. I'll be around if you have any additional questions. 

[Dipesh1]

Hi,

Thanks for your reply,

I am using Fitbit since last one year, but i am facing this problem since last 10 days only,

it is reflecting only sleeping hour.

Kindly help.

Dipesh

[dschreiber]

After i did the latest firmware update, my sleep tracking is not tracking any longer; I just get the simple sleep information. My batter level is fine. Nothing about my sleep has changed. Only change is the firmware.

Thanks.

[Craiger00]

Get ready to buy a new device every two years. This is fitbit's new company strategy.