Unresponsive Ionic

[prxavier]

Hi, My fitbit ionic suddenly stopped working suddenly after an year of use. I do not take it for swimming. The previous day I had charged it to 100%. The chat person told me that for USA customers the warranty is only one year and he cannot help me. 

I had tried resetting/ starting up by pressing the left and right bottom buttons for 10, 12, 15 secs, tried the same by pressing all the 3 buttons, wiped the charging port with alcohol as directed by the chat person, kept it inside rice bowl for 2 days and then charged it for few hours which also did not help. There is absolutely no display on the screen or any vibration. By going through the community forum, it looks like many fitbit customers are facing this issue after 1 year of use. Any suggestions to fix this known issue?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @prxavier, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[prxavier]

Thank you Ricardo for the response. The chat representative also told me about the same 1 Year warranty. It is sad to notice many users facing the same issue in this forum and I feel this device is not worth for this price.