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Ionic not tracking stats

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‎07-11-2020 00:28 - last edited on ‎07-12-2020 20:27 by Fitbit Moderator

‎07-11-2020 00:28 - last edited on ‎07-12-2020 20:27 by Fitbit Moderator

For a few days now my ionic is not tracking. Right now it tells me I did 11 steps, travelled 0 distance, and done 0 stairs. But says I’ve burnt 436 calories. 
I’ve been up over 2 hours, worked out and walked up and down the stairs several times. 

I’ve manually synced it, I disconnected and reconnected and made sure it was fully charged. I tried to get in touch with support live chat & twitter to no avail. Any suggestions? 

thanks

 

Moderator Edit: Clarified subject

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‎07-12-2020 20:26

‎07-12-2020 20:26

Hi @FP76, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To resolve this situation, I recommend you to try our restart process following the next steps and let me know if the issue persists:

 

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen.  
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

I'll be here if further assistance is needed. 

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