Ionic not tracking steps/HR and battery draining

[Nicodig]

After downloading the new update 70.8.0 my Ionic has suspended counting steps and heart pulse. 

Immediately after the download of the update the counting was crazy (Ionic on the table, but steps and heart pulse being measured). After a while it stopped working. 

Furthermore the lenght of the battery has decreased drammatically. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@Nicodig A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared. I would like you to restart your Ionic and check if it starts tracking your steps and heart rate again. Is your Ionic not tracking your steps or are they inaccurate? 

Regarding the issue you're experiencing with battery not lasting please follow these tips to extend the battery life of your watch. 

I'll be around if you have any additional questions. Looking forward to hearing back from you. 

[Nicodig]

Hi,
I did restart my Ionic many times but nothing happened. The tracking is off and I wonder how Fitbit May have such poor performance.


Nico

[SilviaFitbit]

@Nicodig Thank you for getting back. Sorry to hear that you experienced this with your watch. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[SunsetRunner]

You're super helpful SilviaFitBit.

[Nicodig]

Dear All,
after weeks since my first request I have not yet received an effective response regarding the malfunctioning of my device.
Please be mindful that I am covered by consumer guarantee since I bought it in August 2019.
I urge you to provide the necessary assistance (no tracking for steps and heart pulse), otherwise to replace the device ASAP.
Best regards,

Nico Di Gabriele

[CoachPowers]

My ionic has done the same thing. Exactly.

CP

[Dinzarelli]

My Fitbit ionic did exactly the same, but support told me it’s just one of those things and that because I’m out of warranty, they won’t replace it. 

Shocking really. 

[SilviaFitbit]

@Nicodig Thank you for getting in touch about this. I appreciate you mentioned that your Ionic was purchased in August 2019. 

I've talked with the Support team and it seems they've sent you an email with more details about your case. Please make sure to check your inbox, spam and junk folders, and keep an open communication with them.

@CoachPowers Welcome to the Fitbit Community. Thanks for getting in touch about this. If your Ionic isn't charging please try the troubleshooting posted in this article. Is your watch's screen turning on? 

I'll be around if you have any additional questions. 

[Nicodig]

Hi All,
I have not received any email (spam box checked). If you refer to past emails the recommendations therein laid down were ineffective.
This is the umpteenth time I write about malfunctioning of a product under guarantee and no solution is found by your Firm.

Nico

[SilviaFitbit]

@Nicodig Thank you for getting back. Since you already checked the past emails but the recommendations didn't work, please reply to that case and let them know the outcome. They'll be happy to continue assisting you and provide the appropriate options. 

Thanks for your understanding. I'll be around if you have any additional questions.