Ionic not tracking steps, HR or distance

[Heroichibee]

Over the last two days my Ionic won’t pick up my steps, heart rate or record any of my run distances. The red light on the back of the watch won’t go out and no matter what I do it just won’t go out. I’m sure they are both related. I can’t seem to make connection with the helpline for support so I’m hoping this forum is another option to make contact or gain info on how I can fix my problem. Does anyone have the same issues and can help?

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Welcome to the Community Forums @Heroichibee.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention. Let me share with you that our Customer Support team informed me that they already provided you assistance via chat to solve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.