help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not tracking steps and distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2021 20:08

‎02-23-2021 20:08

Hi since yesterday my ionic is not tracking steps and distance. Can you please suggest what should I do?

Best Answer
0 Votes
1 REPLY 1

‎02-27-2021 12:20 - last edited on ‎12-05-2025 04:54 by Fitbit Moderator

‎02-27-2021 12:20 - last edited on ‎12-05-2025 04:54 by Fitbit Moderator

@AnuHemdev Hi there. 

I've moved your post to this board, in an effort to keep the forums organized. 

Please restart your Ionic and continue monitoring its functionality. Check out this article about how Fitbit calculate your daily activity. Have you experienced the same since you posted in the forums?

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes