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Ionic not tracking steps

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‎07-22-2020 17:37 - last edited on ‎07-23-2020 16:18 by Fitbit Moderator

‎07-22-2020 17:37 - last edited on ‎07-23-2020 16:18 by Fitbit Moderator

My ionic stopped tracking my steps. When I called for help, I was told wait for an update. Absolutely useless. Any help would be appreciated. Thank you!

 

Moderator Edit: Clarified subject

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‎07-23-2020 16:22 - last edited on ‎11-08-2024 12:50 by Fitbit Moderator

‎07-23-2020 16:22 - last edited on ‎11-08-2024 12:50 by Fitbit Moderator

@jugnu A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you have contacted our Support team. Your feedback is appreciated, this helps us to continue improving our Customer Service. 

I've shared your post with them and they said that they are already handling your case, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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