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Ionic not tracking steps

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‎08-30-2019 08:52

‎08-30-2019 08:52

So... yesterday morning my FitBit app for IOS updated to the new dashboard. It may be a coincidence, but since then my Ionic has stopped tracking everything; heart rate, sleep, steps, etc. It seems to sync okay and it even tracked my run this morning and synced it to my phone. Despite it tracking my run, it still shows I have "0" steps for today. I have rebooted my Ionic and selected a new watch face in the app, which uploaded to the Ionic with no problems. I have logged out of the app on my phone and force closed it. I disconnected my Ionic from the Bluetooth connection on my phone and reconnected, then logged back in to the app. I also reconnected my Ionic to my wireless internet connection. The green light on the back of the phone seems to be working as usual. However, I still have no heart rate, no steps, and no sleep. Any suggestions?

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‎08-31-2019 16:04

‎08-31-2019 16:04

A warm welcome to the Community @freddydurst. Thanks for the detailed information shared. 

 

I appreciate the troubleshooting tried. It's pretty weird that your Ionic isn't tracking any of your information, I would like you to perform a factory reset and continue checking if you get it working. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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