Ionic not tracking steps

[_naturalhairfit]

After the last update, my ionic is not tracking steps or syncing any data. To my phone. The clock is working but not tracking anything steps heartrate nothing! I have reset by deleting from my phone and linking it back and its not working. About two months ago it wouldn't charge and I waited a bout I week and it charged again. This is very disturbing as this watch is expensive and I depend on it for daily use. Please advise

[SilviaFitbit]

@_naturalhairfit A warm welcome to the Fitbit Community. Thank you for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. I see where your disappointment is coming from. In this case, I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

Have a great week. 

[_naturalhairfit]

Yes they were unable to assist and only wanted to offer me a coupon for 35percent off only a fitbit versa too when I had a fitbit ionic. I dont agree with the results but im an avid wearer of fitbot so I have purchased with no discount the versa 3. Thank you

Sent from Yahoo Mail on Android

[trananh5555]

It looks same as my case, do you think the sensor is dead ?

[fkb-24]

No. I think it was a problem with an update. My ionic is less than 6 months old.
It started working again after midnight!

[Tommytyme]

Same problem, my ionic counts steps intermittently, some days not at all.  Tried switching watch faces and powering down no luck.

[justjewels65]

I'm seeing the same issues. It worked fine before the update and now it's not counting steps for the last few days