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Ionic not turning on - Problem solved

ANSWERED
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‎05-22-2020 21:34 - last edited on ‎05-24-2020 16:02 by Fitbit Moderator

‎05-22-2020 21:34 - last edited on ‎05-24-2020 16:02 by Fitbit Moderator

I turned my Fitbit Ionic off to reset - with 48% charge and it would not turn back on.  I put it on the charger - but no sign of life after almost two hours of charging.

 

I watched a YouTube Video showing to hold down all three buttons at the same time.  It worked.  

 

Moderator Edit: Clarified subject

 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎05-24-2020 16:02

‎05-24-2020 16:02

Hi @JoyfulStephanie, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the update, I'm happy to know that after trying some troubleshooting steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family.

View best answer in original post

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1 REPLY 1

‎05-24-2020 16:02

‎05-24-2020 16:02

Hi @JoyfulStephanie, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the update, I'm happy to know that after trying some troubleshooting steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family.

Best Answer
0 Votes