help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not turning on after showing Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2020 11:37 - last edited on ‎10-21-2020 18:28 by Fitbit Moderator

‎10-20-2020 11:37 - last edited on ‎10-21-2020 18:28 by Fitbit Moderator

My logo was flashing all the time on Sunday, so I went on the community to find a reco...

which I did : 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

BUT after the vibration the logo never appeared and now it won't restart or show any signs of life what so ever.

thanks

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎10-20-2020 15:51

‎10-20-2020 15:51

Keep the Ionic connected to the charger and try again. Try a different charger - preferably a higher current charger in case you now have a battery issue to add to your woes.

 

Leave on the charger for a while and try again.

Best Answer
0 Votes

‎10-21-2020 18:30

In response to PaulMe

‎10-21-2020 18:30

Hi @Jfleduc, welcome to the Community Forums.

 

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with your Ionic, can you please let me know if the heart rate sensors are flashing or if your device vibrate when you put it to charge? Or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes some of the recommendations @PaulMe shared and also a restart process that can be really helpful for this situation

 

Looking forward to your reply.

Best Answer
0 Votes

‎10-24-2020 09:24 - edited ‎10-29-2020 08:14

In response to RicardoFitbit

‎10-24-2020 09:24 - edited ‎10-29-2020 08:14

Hi @RicardoFitbit , 

nope, after doing the  total restart  (3 buttons) nothing, it is plugged  in. No vibration, no light. It never vibrated before when I plug it in anyway. I tried 2 different wires to get it to react, but nothing either. I have checked with the attached links you provided. 
really don’t know what to do...

Best Answer
0 Votes