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Ionic not turning on

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‎04-12-2020 21:14 - last edited on ‎04-17-2020 12:30 by Fitbit Moderator

‎04-12-2020 21:14 - last edited on ‎04-17-2020 12:30 by Fitbit Moderator

Hello!

 

I've had my Fitbit for almost a year. I have been using it frequently, and suddenly last week, it stopped working. I immediately put it on the charger and waited for it to finish. Once it was finished, the Fitbit diamond signal continues to flash. I reset the watch, and it went back to normal. But for some reason, the screen would not move unless I pressed the side buttons. I proceeded to restart the watch again, but it has not turned back at this time. I have had it on the charger for two days and NOTHING!!

 

I'm distraught because I've spent a lot of money on this watch and I continuously use it. I do not want to have to buy a new watch during this crisis. 

 

Can someone please help me!!

 

Moderator edit: Updated subject for clarity 

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‎04-17-2020 12:47 - last edited on ‎12-02-2024 10:50 by Fitbit Moderator

‎04-17-2020 12:47 - last edited on ‎12-02-2024 10:50 by Fitbit Moderator

@Kayionic Welcome to the Community. Sorry for the delayed reply. 

Thanks for taking the time to share your experience with your Ionic. I appreciate the troubleshooting tried prior to posting. 

I see where you're coming from. In this case, I've taken the liberty to share your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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