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Ionic not turning on

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‎05-13-2019 00:31 - last edited on ‎05-21-2019 15:47 by Fitbit Moderator

‎05-13-2019 00:31 - last edited on ‎05-21-2019 15:47 by Fitbit Moderator

Because of certain life events, I have not been able to use/wear my Ionic at all for the last 4-5 months. I just got back to it today, and plugged it in and let it charge for over an hour. The screen is still black, I hold the power button and nothing happens. I have restarted it, I have changed through every charger I own, I have plugged it into a "low power source" (My computer). I've cleaned the contacts, I have done literally every solution I can find in the community and from every website I can find, and I am out of options. Also, I have seen a very large spike in people's Ionics not working in the last little while, and that is getting to be a bit much. I didn't pay this much for a watch that would only work for this long. lol

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎05-13-2019 00:41

‎05-13-2019 00:41

Eh, Ignore this. I fixed it myself.

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‎05-13-2019 05:01

In response to agspy1

‎05-13-2019 05:01

If you were able to fix your Ionic, Please pass on to me how you achieved the fix.  I you would be so kind.  I have had 0 luck in getting mine to turn back on.

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‎05-21-2019 15:52 - edited ‎05-21-2019 15:52

In response to WildJ1

‎05-21-2019 15:52 - edited ‎05-21-2019 15:52

Hello! I'm glad to give you a warm welcome to our Community Forums @agspy1 @WildJ1 and a hand with your Ionic situation. My apologies for the delayed reply.

 

@agspy1 First, I'd like to appreciate your patience at the moment you troubleshooted your Ionic prior posting, I'm happy to know that your difficulties were resolved. Don't hesitate to contact me back if you need more assistance or have any additional doubts.

 

@WildJ1 I'd like to know if you already tried the troubleshooting steps that were mentioned by @agspy1? If not, please take in consideration the steps that are specified on: Why isn't my battery charging on my Fitbit device? which also include our restart process if you haven't already done so. Please let me know how it goes.

 

I'll be here. 

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