help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2019 00:11 - last edited on ‎07-25-2019 09:44 by Fitbit Moderator

‎07-24-2019 00:11 - last edited on ‎07-25-2019 09:44 by Fitbit Moderator

Woke up in the morning to find my less than 2 years old Fitbit Ionic with a black screen !

I thought battery could be empty ! tried charging, nothing happens when connected to power.

Tried another charger, tried connecting to a computer instead of wall socket, NOTHING.

Read somewhere I could long press the left button with the bottom right one, nothing.

Any other advice ? Or at least what to do next ?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎07-25-2019 09:51 - edited ‎07-25-2019 09:52

‎07-25-2019 09:51 - edited ‎07-25-2019 09:52

Welcome to the Community @Why_BitFit_Why. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate the research you did before posting. Since, you've tried restarting it and charging it but it's still not working. I've shared your post with our Support team and they mentioned that they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎07-28-2019 00:55

In response to SilviaFitbit

‎07-28-2019 00:55

Thank you Silvia for trying to help.

 

I am hoping the the suggestions of the Support Team would work. Would be disappointed otherwise.

 

Keep it up 🙂

Cheers

Best Answer