Ionic not turning on

[CoreyA]

I have had my Fitbit Ionic since August 2019 and it has not had any major issues.  Yesterday, I successfully synced my Ionic (Firmware version: 27.70.7.14) in the morning, but later in the afternoon I was syncing and my steps, floors, etc. all started appearing in the app, but then it went red and said "Failed to Sync Device."  I rebooted my phone (iPhone 11) and tried it a few more times with the same result.  This morning I tried to sync it again with the same results.  I went to the Settings on my Iconic and it had a question mark (?) instead of any choices.  I did a hard reboot of my Ionic (all three buttons at once) and it went into a reboot loop.  It continued to do this for for some time with no success at stopping it.  I did the all three button for 15 seconds and released the bottom right button and it did vibrate so I thought it might fix it, but over an hour later it still has not turned on.  I cleaned the contacts on the charging cable (though my Ionic was at 90% this morning) and also the contacts on my Ionic.  It has been charging for about an hour without any success.  Any thoughts of what I could do next?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @CoreyA, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for troubleshooting your device. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[CoreyA]

Thank you, yes, they are sending me a new Ionic.