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Ionic not turning on

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‎04-29-2020 13:16 - last edited on ‎05-01-2020 11:43 by Fitbit Moderator

‎04-29-2020 13:16 - last edited on ‎05-01-2020 11:43 by Fitbit Moderator

Hi, I came back from a run today and after looking at the data I took my ionic off for approx 1 hour. Once I put it back on I noticed the screen was blank. I tried recharging but nothing. I have followed all the tips on the community forum but still I can’t activate my ionic. Any suggestions please ?

 

Moderator edit: Updated subject for clarity 

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‎05-01-2020 11:42

‎05-01-2020 11:42

@MWalk Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the research done prior to posting and the troubleshooting tried. In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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